Thank you for choosing our skates! We truly appreciate your trust in our products and are committed to providing high-quality skates and exceptional service to enhance your skating journey. To ensure you have the best experience possible, we are pleased to offer a limited warranty for our valued customers who purchase and use our skates in accordance with the outlined terms and conditions.

We proudly warrant our products for 12 months from purchase. During this time, we cover any defects in materials or manufacturing processes. Additionally, we guarantee that:

• The outsole and heels will not separate from the boots for one year.
• Fiber compound plates and trucks will not break for one year.
  

Our warranty is designed to protect you against issues stemming from manufacturing defects or inferior materials that might impact the performance of your skates. Here’s what’s included:

• Roller Skates
• Inline Skates
• Ice Skates
  
  

This warranty ensures protection against the following:

• Manufacturing defects that hinder the functionality of your skates.
• Structural damage to the boot, frame, or plate arising from normal use.
• Premature breakage or wear of axles, trucks, or ice blades due to underlying product defects.
  

While we want to support you as much as possible, certain circumstances fall outside this warranty coverage. These include:

• Normal wear and tear, such as deterioration of wheels, bearings, toe stops, or laces.
• Loosening of adjustable parts such as nuts, axles, and screws.
• Cosmetic damage, including minor scratches, discoloration, abrasions, wrinkles, or rust.
• Damage caused by improper or incorrect use, including misuse, modifications, severe impacts, or accidents.
• Usage in extreme sports, aggressive skating, or for commercial rentals.
• Environmental factors, including exposure to water, humidity, unsuitable weather conditions, excessive heat (e.g., leaving skates in a parked car in the sun or near heat sources), or storage in damp environments or near chemicals that may corrode materials.
• Modifications or installations of non-standard accessories.
• Unauthorized repairs or modifications.
• If you mistakenly order the wrong size, please refer to our Return Policy for details on returns.
  

Roller skating, inline skating, and ice skating are activities that inherently involve risks, including but not limited to falls, collisions, and loss of balance, which can result in injury. By purchasing and using our skates, you acknowledge and accept these risks.

• Our company is not liable for any injuries, accidents, or damages resulting from the use of our products.
• We strongly recommend that all users wear appropriate safety gear (helmets, knee pads, elbow pads, wrist guards) and skate in environments suitable for their skill level.
• Skating should only be performed in safe, controlled areas, and users should exercise caution at all times.
• Users assume full responsibility for their safety and the consequences of using our skates.
  

f you experience a covered issue with your product, we are here to help! Please follow these simple steps:

1. Prepare Your Proof of Purchase: Gather your receipt, order confirmation email, or any documentation confirming your purchase date.
2. Document the Damage: Take clear, well-lit photos of the damaged section of your skates for our review.
3. Reach Out to Customer Service: Please email us at salesteam@ghskates.com, providing your order details and attaching photos of the issue.
4. Claim Review and Assessment: Our dedicated team will review your claim and may request that you return the product for further inspection. Please note that customers are responsible for shipping costs when returning the product for examination.
5. After Approval Process: If approved, we will gladly repair or replace your product at our discretion. If your item is out of stock, we may offer a similar product as a substitute. If your claim isn’t approved, you may retrieve your product by covering the shipping cost, or we can dispose of it responsibly.
   

This warranty is non-transferable and exclusively applies to the original purchaser who can provide proof of purchase.

• We reserve the right to deny warranty coverage if the product has not been used according to the guidelines.
• The company is not accountable for injuries or damage resulting from product misuse.
• Service provided under this warranty does not extend the initial warranty period.
• We reserve the right to update our warranty conditions at any time without prior notice.
  

y purchasing and using our skates, you agree to the terms of this warranty and acknowledge the risks associated with skating. We are excited for you to enjoy your skating experience and are here to support you every step of the way!

If you have any questions or need assistance, feel free to contact us.

Happy Skating