Frequently Asked Questions
Find answers to common questions about your GH Skates online order, products, and services.
Online Shopping
How can I get help choosing the right GH Skates for me?
We offer comprehensive "Find Your Perfect Boots" and "Sizing Guides" for both standard and semi-custom boots. Our support team is also available to provide expert guidance to ensure you get the skates that best match your skill level and skating style.
What are my delivery options?
We offer Free International Shipping to most countries (excluding accessories). Please note that a shipping fee of $30 or more may apply to specific remote locations.
What does ghskates.com do with my personal data?
Your data is used solely for processing orders, arranging shipments, and improving our services, in accordance with our Privacy Policy. We ensure all transactions are conducted with the utmost security.
Product Support
What types of products does GH Skates offer?
We provide high-quality, durable boots for various disciplines, including Street & Dance Roller Skates, Artistic Inline Skates, and Artistic Ice Skates, as well as patented multi-function plates and frames.
How can I tell if my GH Skates are authentic?
GH Skates is an American-registered brand with over 50 years of manufacturing experience. To ensure authenticity, always purchase directly from our official website or authorized dealers.
I'm having issues with my GH Skates. How do I troubleshoot?
Check our "Tutorial" section for guides on lacing, wheel selection, and plate adjustments. For technical issues or specific concerns, please contact our support team at salesteam@ghskates.com.
What type of warranty and coverage is available for GH Skates products?
We have a dedicated Product Warranty Policy that covers manufacturing defects to ensure the longevity and performance of your skates.
Orders & Returns
How do I check the status of my order?
Once your order is placed, you will receive a confirmation email. After your skates are manufactured and shipped, we will send a tracking number so you can follow your shipment.
How long will it take to get my order?
Production lead time ranges from 7 to 21 days, depending on the complexity of the boots. After shipping, international orders typically take 7 to 16 days, subject to customs clearance.
How do I cancel my order?
Orders may only be cancelled within 24 hours of placement. Cancellations made after this window are not permissible as the production process has already begun.
What is the return policy?
- Standard Size Boots: We cannot accept returns for incorrect size selection. Please measure carefully using our guide.
- Semi-Custom Boots: We allow a "one-time" return or exchange if the fit is improper, provided you submitted foot measurement photos. Skates must be in brand-new, resalable condition. The customer is responsible for return shipping costs.
Payments & Customs
Are international duties and taxes applicable to my shipment?
Yes, the recipient is responsible for any customs duties and fees. These vary by country and are determined by the tax regulations of your destination.
Is my payment secure?
Absolutely. All financial transactions on our site are conducted with the highest security standards to protect your information.