- STANDARD SIZE BOOTS NO RETURNS - We can't accept returns for the wrong sizes. So, if you are picking your size from the chart, please measure and choose your size carefully.
- GH family policy: If by any chance you end up getting the wrong size when picking your number based on the chart, we will offer you the opportunity to purchase another pair with 30% off discount. You might want to sell the first pair if it’s not a perfect fit and rest assured you can buy it again at 30% off. To be able to redeem this opportunity, you need to get in touch within 20 days of receiving your skates.
- SEMI-CUSTOM (Returns) - We accept a "one-time" return/exchange for semi-custom-made boots where you send us photos of your feet being measured. To buy Semi-custom boots, it will cost an extra $50. We will provide a local address for you to return the skates with semi-custom boots in case of improper fit. And then we will make another pair for you. The local shipping cost will be covered by the customer on the returns. Once you have used the skates or if the skates have shown any signs of wear and tear, these cannot be returned as used skates cannot be resold anymore.If you decide not to try the second pair, we can offer a full refund but you need to send the returned skates back locally in your country. The local shipping cost will be covered by the customer, too. Please note that the returned skates must be kept clean for reselling and should be sent back as soon as possible in order to get the full refund at the earliest possible time. We will refund the returned skates after checking that is in fact received in good condition.
- CANCELLATIONS - Orders can only be canceled within 24 hours of being placed. After that order can not be canceled anymore.
- Note: Once we have approved your refund request, we will process your refund within 3 working days, and the refund will generally arrive in 7-10 working days.